ck44k Privacy Policy —
How We Handle Your Personal Data

1. Who We Are

ck44k is an online casino and sports betting platform operated for the Bangladesh market, accessible at https://ck44k.io. The platform offers a wide range of products including casino games from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as sports betting markets covering cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other events of interest to Bangladeshi players.

For the purposes of this Privacy Policy, ck44k is the data controller — meaning we are the entity that determines the purposes and means of processing your personal data. All data rights requests and privacy-related enquiries should be directed to our customer support team at [email protected].

2. Personal Data We Collect

ck44k collects personal data across several categories, depending on how you interact with the platform. The following table summarises the categories of data we may hold about you:

ck44k does not collect or process sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. The platform does, however, monitor gameplay patterns as part of its responsible gaming programme — see Section 4 for further detail on how this data is used.

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data ck44k holds is provided directly by you during the account registration process, during KYC identity verification, when you make a deposit or request a withdrawal, when you contact the customer support team, or when you update your account profile settings. You are not obligated to provide all requested information, but failure to provide certain mandatory data — particularly identity and contact information — may prevent you from registering an account or completing certain transactions.

3.2 Automatically via Technology

When you visit and interact with the ck44k platform, certain technical and usage data is collected automatically through standard web technologies including cookies, session storage, server logs, and similar tracking mechanisms. This data is collected to ensure the platform functions correctly, to maintain security, to prevent fraud, and to improve the overall user experience. See Section 7 for full details of our cookie practices.

3.3 From Third-Party Service Providers

ck44k may receive data about you from trusted third-party service providers in limited circumstances. For example, payment processors (such as bKash, Nagad, and card payment gateways) may confirm transaction status and reference data to ck44k. Identity verification providers may confirm the validity of documents submitted during KYC. Fraud detection and anti-money laundering screening tools may flag or confirm risk signals associated with your account activity. In each case, the third party's own privacy policy governs their processing of your data on their side.

4. Why We Use Your Personal Data

ck44k uses personal data for the following specific purposes. Each purpose is tied to a lawful basis as described in Section 5:

• Account creation and management: To register your account, maintain your player profile, authenticate your identity on login, and keep your account details up to date.
• Processing financial transactions: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• KYC and identity verification: To verify your identity and age (21+) as required by the platform's responsible gaming and anti-fraud obligations prior to processing withdrawals or at any other point deemed necessary.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, multi-accounting, and any other activity that threatens the integrity of the platform or the safety of other players.
• Responsible gaming monitoring: To monitor gameplay patterns and identify early indicators of problem gambling behaviour, enabling the platform to apply protective measures, trigger reality checks, or prompt the player to use available self-exclusion or limit-setting tools.
• Customer support: To respond to your queries, process complaints, investigate disputes, and provide assistance with account, payment, or gameplay issues.
• Platform improvement: To analyse aggregated usage data to identify technical issues, optimise platform performance, improve navigation, and develop new features that better serve Bangladesh players.
• Marketing and promotions: Where you have given your explicit consent, to send promotional communications about new games, seasonal offers (e.g., Eid or Pohela Boishakh specials), deposit bonuses, and cricket betting promotions relevant to BPL and IPL seasons. You may withdraw marketing consent at any time.
• Legal and regulatory compliance: To meet obligations arising from applicable laws and regulations, to respond to lawful requests from authorities, and to enforce ck44k's Terms & Conditions.

5. Legal Basis for Processing

ck44k processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

6. Data Sharing and Disclosure

ck44k does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Data is shared externally only in the limited circumstances described below, and always subject to appropriate safeguards:

• Payment processors: Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and the relevant card payment network — solely to process your deposit or withdrawal request. These providers are bound by their own privacy and security obligations.
• KYC and identity verification providers: Identity documents submitted for account verification may be shared with third-party verification services that specialise in document authentication and identity checks. These providers act under strict data processing agreements with ck44k.
• Fraud and AML screening services: Account activity data may be shared with fraud detection or anti-money laundering screening tools to identify and prevent suspicious activity on the platform.
• Game studio and technology providers: Certain gameplay data (such as game session identifiers, bet records, and RNG outputs) is processed by ck44k's game studio partners — including Pragmatic Play, Evolution Gaming, Spribe, and others — as part of delivering their certified game content. These studios operate under data processing agreements and their own certified privacy frameworks.
• Legal and regulatory authorities: ck44k may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, a court order, or in response to a legitimate and lawfully made request.
• Business succession: In the event of a merger, acquisition, or sale of all or part of ck44k's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

In all cases where data is shared with third-party processors, ck44k ensures that appropriate contractual and technical safeguards are in place to protect your information. We do not permit third parties to use your data for their own marketing purposes.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred settings, login status, and browsing behaviour within the site. ck44k uses cookies and similar technologies (including session storage and server-side logging) to operate the platform effectively and securely.

7.2 Types of Cookies We Use

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. You may configure your browser settings to reject other categories of cookies, but doing so may impair certain features of the ck44k platform. Marketing cookies are only placed with your explicit consent.

8. Data Security

ck44k takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ck44k platform.
• Encrypted storage of passwords and sensitive account credentials — passwords are hashed and salted and are never stored in plain text.
• Firewall and intrusion detection systems monitoring platform infrastructure for suspicious access patterns.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security assessments of platform infrastructure and third-party integrations.
• PCI-compliant payment processing — payment credentials are handled exclusively by certified payment processors and are never stored on ck44k's own servers.

While ck44k employs industry-standard security practices, no online system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights and interests, ck44k will notify affected players promptly and take immediate steps to contain and remediate the incident.

9. Data Retention

ck44k retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal and regulatory obligations. The general retention principles applied by ck44k are as follows:

• Active accounts: Personal data associated with an active player account is retained for the duration of the account's existence plus a minimum period following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years from the date of the transaction in line with standard financial record-keeping practice.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission, or longer where required by applicable law.
• Support communications: Customer support correspondence is retained for a minimum of two (2) years from the date of last interaction, to facilitate dispute resolution and quality improvement.
• Marketing data: Where you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. If you withdraw consent, your data will be removed from active marketing lists within 30 days.

When personal data is no longer required for any of the above purposes, ck44k will either permanently delete it or irreversibly anonymise it so that it can no longer be associated with any identified or identifiable individual.

10. Your Privacy Rights

As a registered player on ck44k, you hold a number of rights in relation to your personal data. ck44k is committed to honouring these rights promptly and transparently. Your rights include:

To exercise any of the above rights, please contact the ck44k support team at [email protected], including your registered username and a clear description of the right you wish to exercise. We will verify your identity before actioning any data rights request. Requests will be responded to within 30 calendar days; complex requests may require up to 60 days, in which case you will be notified of the extension.

11. Children and Minors

The ck44k platform is strictly restricted to individuals who are 21 years of age or older. ck44k does not knowingly collect, process, or store personal data relating to persons under the age of 21. Age verification checks are applied during the registration process and at the point of first withdrawal. If ck44k becomes aware that personal data has been collected from a person under 21 years of age, that data will be immediately deleted and the associated account will be permanently closed without compensation.

If you are a parent or guardian and believe that a minor in your care has registered an account on ck44k, please contact us immediately at [email protected] so that we can investigate and take appropriate action. ck44k takes under-age gambling extremely seriously and cooperates fully with any investigation relating to the protection of minors.

12. Marketing Communications

ck44k sends promotional communications — including information about new games, seasonal bonuses (for example during Eid, Pohela Boishakh, or BPL cricket season), deposit match offers, and free spin promotions — only to players who have explicitly opted in to receive such communications during registration or through their account preferences panel.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences within your ck44k account settings panel.
• Clicking the unsubscribe link included in any promotional email sent by ck44k.
• Contacting the ck44k support team at [email protected] with the subject line "Marketing Opt-Out — [Your Username]".

Withdrawal of marketing consent will not affect the lawfulness of any processing that took place prior to your withdrawal. Transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — are not marketing communications and will continue to be sent regardless of your marketing preference settings, as they are necessary for the operation of your account.

13. Third-Party Links and Integrations

The ck44k platform may contain references to third-party game providers, payment method partners, and sports data providers. While ck44k carefully selects its technology and service partners, this Privacy Policy applies only to data processed by ck44k in the operation of the ck44k platform. Any personal data processed by third-party providers — such as bKash, Nagad, Pragmatic Play, or Evolution Gaming — in connection with their own services is governed by their respective privacy policies.

ck44k is not responsible for the privacy practices of third-party organisations and encourages players to review the relevant privacy documentation of any third-party service with which they interact during their use of the ck44k platform.

14. Updates to This Privacy Policy

ck44k reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When a material change is made, ck44k will notify registered players via an in-platform notification or by email to the address held on your account. The effective date of the current version of this Policy is displayed at the top of this page and in the Table of Contents sidebar.

We encourage all players to review this Privacy Policy periodically. Your continued use of the ck44k platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and contact the support team to request account closure in accordance with the Terms & Conditions.

15. Contact Us — Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to ck44k's handling of your personal data, please contact the ck44k data team using the details below:

ck44k is committed to resolving all privacy enquiries fairly and transparently. If you are not satisfied with our response to a privacy concern, you may escalate the matter in accordance with the dispute resolution procedure described in our Terms & Conditions. ck44k views privacy compliance as an ongoing obligation and welcomes feedback from players on how we can continue to improve our data protection practices.